Explaining Service Disruptions (Part II)
* Before we go into the nitty gritty details of these disruptions, would first like to offer a huge THANKS to YOU for being so patient and supportive as we work on making it even better for you!
Hi folks! Over the past month or so, we have been working hard on a fundamental redesign of our backend infrastructure. This new design will allow us to scale capacity to to serve you folks consistently, as well as facilitate even better discovery.
Because of our focus on this, there had been quite a few things that fell through the cracks. We are very apologetic to all our users, and we would like to explain what these are, and what we are doing to resolve them!
1) Suggestions were not being updated on time
The #1 comment that we receive is that suggestions are not being updated every 2 weeks. The reason is because we have not been able to keep up with the user growth we have been experiencing!
Resolution: If your list have not been updated in 2 weeks, you will have the option to update it manually. Just go to your homepage, and click on “Request Update!”
2) Slow Page Loading Times
Over the past 2 weeks, we have tried several methods to make the pages load faster. However, due to our uniqueness of the type of service we are providing, these methods typically used by sites to improve performance did not do much for us
Resolution: There is no quick fix here. =( However, page times will become much faster after we complete the rehaul mentioned at the start of this posting!
3) Slow Response to Users
This is the one non-product aspect that we feel really bad about! In the early stages of MrTweet, one of the things we tried very hard to do was to reply to every tweet and feedback that came in. However, the number of tweets and feedback grew exponentially at the same time the number of challenges we needed to tackle on the product front grew as well. Hence, we fell behind pretty badly,
Resolution: We are putting in more processes and manpower to make sure that we continue to respond in a timely manner that YOU deserve!
Again, would like to give a big THANKS to everyone for being so supportive so far… please rest assured that we are working hard to fundamentally improve the service for you!
Category: Service Updates